Overview
At Printheadtech, we strive to provide reliable and efficient delivery of all print heads to our customers. This policy outlines the key details of our shipping processes, estimated delivery times, costs, and other important considerations.
Processing Time
- Order Fulfillment:
- Each order is custom-made, so processing time typically ranges between
1-3 business days before shipment.
- Holidays and Peak Seasons:
Processing times may extend during high-demand periods such as holidays or sales events.
Shipping Options and Rates
- We send back heads to customers with Express Post in Aust
- Flat rate of $20 per head returned
Estimated Delivery Times
Once shipped, estimated delivery times are as follows:
- Australia: 4 –10 business days (Standard). 1–4 business days (Express).
- International: 7–21 business days, depending on the destination.
Note: Delivery times are estimates and may vary due to factors beyond our control, such as customs delays or courier issues.
Order Tracking
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your shipment in real time.
Missing or Delayed Shipments If your order has not arrived within the estimated delivery time:
1. Verify the tracking information provided.
2. Contact our support team at contact Us with your order details for assistance.
Returns and Exchanges
As our products are made-to-order, returns and exchanges are only accepted in cases of damaged or defective items. Please refer to our refund policy for further details.
Contact Us
For any questions or concerns regarding shipping, please contact us at: Email: contact Us
Hours: Monday–Friday, 10 AM–6 PM (AEST)
We appreciate your understanding and patience as we work to deliver high-quality custom products. Thank you for choosing Printheadtech for your print head printer needs